Refund policy

RETURN & REFUND POLICY

At Slim Calf Boots, your satisfaction is our priority! We understand how important it is to find boots that fit perfectly. That's why we offer a convenient 30-day return policy and free first exchanges for eligible U.S. orders.

1. How Do I Start a Return or Exchange?

Starting a return or exchange is easy!

  1. Click here to visit our Return & Exchange Center.

  2. Enter your order number and email address.

  3. Select the items you wish to return or exchange.

  4. Follow the instructions to submit your request.

  5. Once approved, eligible U.S. customers will receive a prepaid return shipping label by email.

All returns and exchanges must be requested within 30 days of the original purchase date.

2. U.S. Returns

We gladly accept eligible returns within 30 days of purchase.

Return requirements:

  • Merchandise must be unworn, unused and in its original condition.

  • All items must be returned in their original shoe box and packaging, with all original tags intact.

  • Returns must be submitted through our Return & Exchange Center.

Return shipping and restocking fee:

  • We provide a prepaid return shipping label for approved U.S. returns.

  • An $11.95 restocking fee per returned item will be deducted from your refund.

  • There are no additional return shipping charges for eligible U.S. returns using our provided label.

3. FREE First Exchange

Ordered the wrong size or need a different style? No problem!

We offer a FREE FIRST EXCHANGE on eligible U.S. orders.

Your first eligible exchange includes:

  • FREE return shipping.

  • FREE shipping for your replacement item.

  • NO restocking fee.

Exchange requests must be submitted within 30 days of the original purchase date.

Once your exchange has been approved and we receive and inspect your returned merchandise, your replacement item will be shipped.

Additional exchanges are not covered by our free first exchange offer.

4. International Returns & Exchanges

We accept eligible international returns and exchanges within 30 days of purchase.

Please note:

  • International customers are responsible for arranging and paying for their return shipping.

  • Slim Calf Boots is not responsible for international customs duties, taxes or import fees.

  • International returns are NOT subject to our standard restocking fee.

  • Our free domestic exchange shipping offer does not apply to international orders.

Please submit your return or exchange request through our Return & Exchange Center before shipping your items.

5. What Items Are Returnable?

Items are eligible for return or exchange when they meet the following conditions:

  • The return or exchange is requested within 30 days of purchase.

  • Items are unworn, unused and in resellable condition.

  • Items include their original shoe box, packaging and tags.

  • Items are not specifically marked FINAL SALE.

Important: Discounted and Sale Items

Regular sale and discounted merchandise are eligible for returns and exchanges under our standard 30-day policy.

Only merchandise specifically marked FINAL SALE at the time of purchase is excluded from standard returns and exchanges.

6. What Items Are Nonreturnable?

The following items are not eligible for standard returns or exchanges:

  • Items specifically marked FINAL SALE.

  • Gift cards.

  • Worn or used merchandise.

  • Merchandise returned without its original shoe box or required packaging.

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact our customer service team within 7 days of delivery.

We will review your request and assist you with an appropriate resolution.

8. Refund Options

Approved refunds can be issued through one of the following methods:

  • Refund to your original payment method.

  • Store credit for a future purchase.

For eligible U.S. returns, the $11.95 restocking fee per returned item will be deducted from the refund amount.

9. How Long Does It Take to Receive My Refund?

Once your returned merchandise is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

Approved refunds will be processed within 2–10 business days following approval.

Please note that your payment provider may require additional time to reflect the refund in your account.

10. Where Do I Send My Return?

All approved returns should be sent to:

British Collections & Slim Calf Boots

12 Willowdale Avenue
Port Washington, NY 11050
United States

Please submit your return request and follow the approved return shipping instructions before sending your merchandise.

11. Need Additional Assistance?

We're always happy to help!

If you have any questions about returns, refunds, exchanges or sizing, please contact us through our website's contact form or call:

(877) 853-1454

You can also start your return or exchange directly through our Return & Exchange Center.

Thank you for shopping with Slim Calf Boots!